Training courses

Managing Difficult Dialogue in Performance Appraisal Process

Organisational Development Concepts
ODC is a Singapore-based management training company providing talent management solutions, customized corporate training courses and consultancy services. ODC brings the best of its class trainers, subject matter experts for training delivery. Established to be a catalyst in the promotion and adoption of innovative ideas, impactful developmental concepts, best practices in the fields, quality training programs from subject matter experts and leading researchers and practitioners, you can be assured of the quality of the delivery and the relevancy of the training content. Please visit http://www.odctraining.com.sg
  • Recognise situations where difficult dialogue might occur
  • Identify and overcome the barrier to dealing difficult dialogue
  • Learn and apply approaches to handle difficult dialogue
Quick Course Guide
Date: 03 May 2013 Training Provder/Company: Organisational Development Concepts
Time: 9am-5pm Funding/Cost: $411.95 / $588.50 (Cost inclusive of 7% GST)
Location: Singapore Certification: NA
Course Benefits: Manage the difficult dialogue that would enhance the performance of the individual and the team
Course Summary: Effectively manage difficult dialogue that arises during performance appraisal process
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Most managers would rather endure a colonoscopy than deliver a less-than-stellar performance review. And if an employee’s performance isn’t up to par, some managers quake in their boots at the thought of having to tell employee directly that his performance or behaviour isn’t acceptable. And if the problem is genuinely a personal one — like telling someone he’s got a bad case of body odor — most managers are at a total loss in finding the right words to say.
 
This is especially when every employee wakes up every day wanting to do their best. However, during the course of the performance period, different variables like changes in organization goals, micro & macro-economic conditions, market landscape and many more may create a shortfall in expectations between the appraising manager and employee.
 
The communication of the difference in expected outcome vs actual performance is common termed as a different dialogue or conversation. Without the right skills and the right mindset to manage such dialogue, managers often resort to delivering sugar coated feedback that are misunderstood, or delivering feedback that is hurtful and demoralising to the employee.
 
Avoidance of difficult dialogue will compound the problem and affect employee’s bonus & compensation, and also company’s overall financial health.
 
This 1-day workshop focused on equipping managers with the tools to manage the difficult dialogue that would enhance the performance of the individual and the team.    
 
PROGRAMME OBJECTIVES
  • Recognise situations where difficult dialogue might occur
  • Identify different types of difficult dialogues
  • Identify and overcome the barrier to dealing difficult dialogue
  • Learn and apply an approach to handle difficult dialogue
  • Conduct a difficult dialogue practice
COURSE OUTLINE
  • Situation where difficult dialogue might occurs
  • Barriers to dealing difficult dialogue
  • Approach of handling difficult dialogue
  • Develop a plan for a difficult dialogue
  • Practice conducting difficult dialogue for successful outcome
  • Action planning
 
TRAINING METHODOLOGY
The workshop is design to equip participants with practical skills for interviewing and selection and learning is centred around interactive, activity-based, experiential and accelerated learning. Participants will be fully engaged for optimal learning and maximum results.
 
COURSE DURATION
1 Day (8 hours)



ODC Website
http://www.odctraining.com.sg