Introduction
Happy customers are the key to the success of any organisation. Maintaining high service standards and providing prompt and personalised customer service are often challenging with the ever-changing consumer landscape. Understanding the needs of your customers and serving them well are important parts of improving customer satisfaction and retention. Our specially-designed courses will provide you with the essential knowledge and skills to ensure you and your organisation deliver service excellence at every touch point.
Course Description
ACHIEVING CUSTOMER SERVICE EXCELLENCE
This 2-day course is designed for the participant to understand the importance of quality customer service and to create awareness of how each individual in the organisation can have a positive or negative impact on customer service. The participant will also be encouraged to make a difference in how he serves his customers and in doing so, project a customer-centric image for the organisation.
The participant will improve critical communication skills such as active listening and probing to gather information and acquire effective communication techniques via phone, email and face-to-face interaction.
Course Dates & Duration
Dates : 25 & 26 March
Duration : 2 days
Course Fees
Full Course Fee - S$695.50 (GST inclusive)