Performance feedback most crucial for career development

Singaporeans crave consistent feedback to improve leadership capability and performance at work.

Workers value feedback from co-workers just as much as that from managers.

A Qualtrics survey of nearly half of 500 employees across Asia-Pacific found that nearly half (46%) of employees valued feedback from co-workers and viewed it to be as helpful as performance reviews from managers.

In addition, employees shared that not only is this feedback crucial to helping them improve, it also shows that employers are listening to them which in turn increased their motivation to perform well at work.

“Managers that listen to their staff and show them that they’re valued are most likely to get top-level performance from their teams,” said Mao Gen Foo, Head of Southeast Asia, Qualtrics.

“When people feel heard and understood, they’re more likely to go the extra mile for their employer or manager. That’s what strong leadership looks like: fostering a group of people who want to perform at their best to contribute to the growth of their organisation and in turn, their careers.”

Some of the key findings are:

Strong leadership is crucial to developing talent

  • Most people believed their managers were effective in helping them perform their work well – more than half (53%) indicated that their managers were ‘very’ to ‘extremely’ effective.
  • More than half (54%) of respondents reflected that their manager was ‘extremely’ or ‘very’ effective at helping them advance their career.

Managers and employees must develop effective communications

  • When it comes to being upfront with managers, almost 81% of Singapore employees said they can candidly tell managers what they think about work issues more than half the time. This highlights that most employees are comfortable with sharing their opinions with their managers on work-related issues.
  • 58% of people said their manager sincerely considers their opinions on work issues ‘always’ or ‘most’ of the time.
  • 26% said their employer was very dedicated to giving them development opportunities to advance their careers. Just 11% said their employer was not dedicated at all.

Performance reviews are considered invaluable to Singapore employees

  • Almost three-quarters of respondents said performance reviews were ‘very’ to ‘extremely’ important to helping them improve their job. Only 6% said they were only ‘slightly’ or ‘not at all’ important.
  • 36% said feedback from performance reviews had been very helpful for career advancement; more than half said that feedback was somewhat helpful.
  • Many employees feel that performance reviews can show them where they can improve (87%), what they are doing well (57%) and mark their improvement over time (48%).

Singapore employees are keen to receive peer feedback

  • Most respondents receive 360-degree feedback from co-workers more than once per year: 27% annually, 21% half-yearly, 19% quarterly, 13% monthly, and 6% weekly. As compared to their counterparts in Australia and Hong Kong, more Singapore employees receive feedback from their co-workers annually and half-yearly.
  • 77% said 360-degree feedback from co-workers was ‘extremely’ or ‘very’ important in helping them to improve at their job. Less than 3% said it was not at all important.
  • For their career advancement, 88% said 360-degree feedback from co-workers was ‘very’ or ‘somewhat’ helpful.
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