Finance sector staff struggle with office conflicts

HRM 20 Dec 2012

New recruits in the financial services sector struggle with conflict management, according to 25% of HR professionals in the sector. Futurestep’s inaugural Global Talent Impact Study: Understanding the Race for Impact, found that one quarter of financial services respondents cited conflict management skills as one in short supply amongst prospective employees.

In contrast, competencies that were reported as being more readily available in new hires in the sector included problem solving, which topped the list. Some 19% of organisations cited this as an easy to find skill, followed by 17% who say they find functional and technical competency easily. 

According to Jason Smallwood, Head of Financial Services at Futurestep, recruiters and employers need to focus on acquiring individuals who possess a much higher competency in conflict management, as this is recognised to be one of the harder skill sets to develop in recruits.

“Firms operating in the financial services sector must be more demanding of new hires so that they can contribute to all aspects of the business. It is essential for employees to have the skills to create and maintain a dynamic workplace, especially in an industry that is facing high levels of uncertainty and greater regulatory pressures than most,” said Smallwood.

“Recruiters should understand that finding executives who possess the ability to manage conflict in a corporate environment is a fundamental requirement and work harder to source this attribute in candidates,” he added.



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