HR Jobs

Head of HR Operations, Reward and Performance Management

Date: Wed, 30 January 2013
Region: Singapore
Company: Charterhouse Partnership
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Salary: Negotiable

To drive and lead the Global HR Centre of Expertise.  The centre is critical to evolving and enabling the HR strategy and expertise that will enable the company to optimise its human potential and enable the achievement of its growth agenda. 
The Global Centre Director will be responsible for leading the team of specialist providers and ensure that they jointly provide the company with efficient, fit for purpose, best practice HR solutions, policies, tools and processes that will facilitate the development of a competent, productive and efficient Shore workforce. This role provides HR expertise and practices relevant to the global environment and in support of the HR Business Partners and their management teams and therefore works in partnership and collaborates with them in order to be successful.
In recognition of the company being a shipping company and the transition of employees between Sea and Shore – this role works in partnership with the HR Shipping Centre of Excellence to build synergies, identify economies and scale and to share and develop global capabilities in the interests of the entire organisation.


To provide the vision, strategy and leadership in the development of global HR interventions that will help the company achieve its growth agenda and develop in organisational and people management maturity, creating a highly competent, productive and cost efficient organisation, working closely with the HR team and CEO and sourcing HR expertise externally as required. 
To keep abreast of and maintain knowledge of best practises or changes in regulation or external vendor relationships in the areas of specialty and provide support to the client facing HR team to stay current and ahead of best practice thinking where it will provide competitive advantage to the company.
Establish and maintain appropriate structure, competence and resourcing within the HR Central Team, including responsibilities and accountabilities of individuals, to ensure that services and projects are delivered on time, on budget and to the agreed quality standards and timeframes.  Manage the priorities of the team to ensure that the people managers are not over-burdened with HR initiatives but are able to focus on the activities that will deliver the most value to the business performance in the most time efficient manner.  Ensure that the various initiatives are aligned and seam-less working towards the same business imperatives in a coherent way for employees and managers.
Ensure HR Centre services are fit for current and future business needs and capabilities. Proactively drive measurement and continuous improvement and sponsor process and policy improvements to increase the effectiveness and efficiency of the HR global team.
Ensure the company is able to attract and retain talent.  Provide world class service and support to the company in terms of C&B strategy, people development, performance management, recognition and retention tools, employee benefits, job evaluation & grading, career pathing, cultural development, resourcing methods, high potential evaluation, graduate development, orientation and other related activities, working in partnership with the Organisational Effectiveness Director. 
Develop and maintain HR Policy & Processes: e.g. absenteeism & leave, entry & exit, HR compliance & regulatory responsibilities,  templates for employee changes and employee contracts, service levels, KPIs, global and regional reporting & analysis including all liaison for HR information with company partners and parents.  Proactively revise, implement and introduce new policies and procedures as required to create clarity, simplicity and efficient use of management time as well as achieving the desired results.
HR Systems Management: Liaise with IT in the operation of the HR applications and the upkeep of the Bridge as a HR communication tool and data management device.  Sponsor the development of the use of these tools globally as appropriate enabling the HR team and the people managers to be self sufficient. 
Manage senior management records and files and status on behalf of the CEO and the Global HR Director, acting as a central controller of information and changes.  
Learning & Development: Develop learning and development methodologies.  Design and/or buy-in appropriate leadership, management and employee programmes and interventions to optimise the company’s organisational effectiveness and maximise human potential, now and into the future, collaborating with the OE Director. 
Resourcing, ensure that globally, the company has the right people in the right jobs, including designing, facilitating the implementation for resourcing strategy, orientation and induction of new team members, creation of approach, tools, training for people managers, recruitment campaigns, employer branding, preferred agencies, recognition & retention events, workforce plans and employee profiles, working closely with the OE Director.
Talent Management:  learning & development, employee engagement tools, talent acquisition, leadership/high-potential  development, succession planning. To lead on the implementation and delivery of talent management, career development, succession planning and management development in line with the talent/learning and development strategies and working closely with the OE Director.
As a member of the HR Management team, contribute to short and long-term organizational planning and strategy and play an active role in the comapny's senior management forums.
To buy-in additional temporary roles or expertise into the team to support exceptional activities / workload as required.
Support the Head of HR in providing a strategic, effective, comprehensive and ‘fit for purpose’ HR service.
Work closely with the counterpart in the Ship Management HR function, exploiting economies of scale and synergies and facilitating HR process alignment between sea and shore employees where appropriate.


Specialist Knowledge / Skills
  • Excellent all round working knowledge of HR best practices and global trends and service levels.
  • Fluent English (written and spoken).
  • Real strategic vision and understanding of service excellence, passion to help the business optimise performance.
  • Exemplary communication, conflict handling and assertiveness skills. 
  • Sound judgement and analytical ability.  Looks beneath the surface or behind the numbers and uses intelligence gathered to assess situations, identify the root cause and respond/advise appropriately.
  • Decision making; weighs up a situation by factoring in all angles, considers the implications, consults and informs other parties, makes an informed judgment in a timely way and helps others to do the same.
  • Attentive to details, able to identify and act upon trends.
  • Excellent strategic partnering and influencing skills.
  • People management; experienced leader with the ability to motivate, delegate, direct, guide and develop a team diverse in skills and background.
  • 10+ year’s senior-level Human Resource experience (with at least 3+ years of experience being global in scope).
  • Proven experience of leading a HR Shared service.
  • Breath of exposure to the specialities under HRD, with depth of exposure to two or more areas of: Training and development, leadership and management development, career planning and development, talent and diversity, organisational development, change management, culture and engagement.
  • Experience within the shipping or petroleum industry would be helpful.
  • Experience in managing a HR Centre of Expertise for a fast growing and maturing organisation.
  • Breath of exposure to the areas under HRM and HRIS, with exposure to two or more areas of: Recruitment and selection, performance Management, compensation and benefits, organisational/job design, HR policy and systems, workforce planning, flexibility / mobility, HR research and information systems.
  • The candidate would ideally have solid experience in managing  Global Centres of Excellence or HR Shared Services covering  Recruitment, L & D, Compensation and Reward, HR Policy and Process, HR Information Systems and Talent Management. 
  • S/he will be able to work credibly with senior level stakeholders within the business and in the industry.
Personal Attributes
  • Comfortable with a fast pace and uncertainty and able to work effectively to tight deadlines in an evolving organisation.
  • Strong service mindset, driven to provide an excellent HR service.
  • A strong commercial acumen.
  • Deliverables oriented, sets and maintains high standards.
  • Strong team contributor and influencer.
  • The company's values are Responsibility, Innovation, Partnership and Excellence.  As Global Director of the Centre of Expertise, the role holder will need to role model exceptional knowledge, skills and attributes in line with corporate values. 
  • S/he should hold a willingness to work a flexible schedule as the comapny operates across multiple timezones, requiring after-hours work and the need to be contactable outside hours to support the global client facing HR Team during busy times.  The role will involve some global travel.