.jpg)
At the bottom of the execution gap is a lack of accountability. In the Industrial Age, the theory was that people performed to expectation - or else! With the rise of knowledge work, goals get blurry and workers have more autonomy. Most leaders are deeply conflicted about how to manage knowledge workers: Do I spell out what's expected and then crack down? Or, do I let workers choose their own way and hope for the best?
Organisations that execute with excellence invariably have strong accountability systems. The data indicates, however, that such systems are not very common. In a recent FranklinCovey study, more than 12,000 US workers were asked to describe accountability within their organisations.
These are the key symptoms of weak accountability for commitments:
- Only about two in five (41%) respondents talk to each other routinely about progress toward their goals;
- Only about one in four (26%) meet with a manager at least monthly to review progress on goals;
- Only about a third (31%) stay on budget.
- A few more than half the respondents (58%) say they keep commitments in a timely fashion, meaning deadlines are only met around half the time;
- One in three say that no one cares much if they deliver with quality.
If sharp execution requires precise accountability, the typical organisation is in trouble. Teams known for excellent execution are also known for "mutual accountability." They feel themselves accountable not only to owners, bosses and supervisors, but also to each other. They have clear roles in executing a few core goals, and they regularly and often answer to one another in keeping their commitments.
That's why the fourth discipline of execution is to hold everyone accountable - all of the time. Those who practice this discipline do three things extremely well:
- Hold frequent accountability sessions - at least weekly: Most knowledge workers aren't asked to account to their managers even monthly. It is so easy to lose focus on key goals without intense and frequent focus. Former New York Mayor Rudy Giuliani's "turn-around team" met every day to keep goals in constant sight.
- Focus on the "wildly important" goals: Many goals are important, but only a few are "wildly important" - that is, crucial to the mission. Examine the scoreboard on those goals. Ensure everyone agrees precisely and individually on what to do this week to move those goals forward.
- Clear the path for each other: The notion that the boss holds subordinates accountable, that accountability flows only one way, is not characteristic of an execution culture. On a real work team, everyone accounts to everyone else. Everyone has individual tasks, and everyone encounters obstacles. If I'm the leader, I clear the path for you by getting you resources or approvals or making important contacts. In turn, you clear the path for me by giving me technical assistance or research data.
Only organisations that execute with excellence can sustain results over time. Practicing the four disciplines of execution is truly a key to superior performance.
Dr Stephen Covey is co-founder and vice chairman of FranklinCovey which is exclusively represented in Singapore by Right Management. For further information, call 65-6532 4100 or visit www.right.com.sg. Used by permission by Chief Learning Officer Magazine.