How analytics raised engagement levels at Takeda Pharmaceutical

HR Insider preview: Takeda's HR consolidation has been an integral part of the company's journey to going global.

For the most part of its 237-year history, Takeda Pharmaceutical Company has been a very Japanese-centric brand.

That all changed in 2013, when the healthcare group embarked on a journey to taking the company more global.

And as Vice President of HR for Emerging Markets (including Asia-Pacific) Ana Cardoso shares with HRM Magazine Asia, HR was the catalyst of this transformation.

"Three years ago, we didn't have a global set-up, and each unit was independent," says Cardoso.

Then in 2015, she was tasked with setting up a new Emerging Markets headquarter in Singapore. Today, the Singapore office supports all 37 countries that form the Emerging Markets unit. 

In line with the organisation's mission "to be as global and as local as needed", Cardoso and her team also started to consolidate all of the company's numerous HR systems and processes into one global analytical platform. 

This consolidation has increased the efficiency of talent management processes and information accuracy across the board, by allowing offices on different parts of the planet to extract a wealth of data on one another, including promotions, gender diversity and, pay scales.

“Before, if I had to get data from 37 countries where we operate in, I would have Excel files of information to consolidate, knowing that it was unlikely they would be reliable,” says Cardozo. 

Since the introduction of data analytics, internal promotion rates across all countries, for example, have risen substantially, from 40% in 2016 to 66% in 2018. HR and team managers are now able to forecast what capabilities will be needed in the future and where the talent gaps of each business division are, all of which informs its leadership development, training, and succession planning strategies.

For the first time, the company also started tracking analytics on diversity. Now, gender diversity has become a big part of the conversation among senior leadership, and is one of the business' key performance indicators.

All these efforts have helped Takeda to improve employee engagement levels globally, and its standing as an attractive employer.

When the first staff engagement survey for the Emerging Markets group was conducted in 2013, it was already at an impressive score of 89%. This grew to 92% in 2017, alongside higher talent retention rates.

Following these successes, Cardoso says HR is now getting more respect from leadership. 

“I don’t need to fight to talk about people here. Having a management team that supports my initiatives is priceless,” she says.


Read the full interview with Takeda Pharmaceutical Company's Vice President of HR (Emerging Markets) Ana Cardoso,  out on May 21. 

Click here for more Compensation and Benefits News Click here for more Diversity News Click here for more Employee engagement and experience News Click here for more HR professional development News Click here for more HR Technology News Click here for more Leadership News Click here for more Talent Management News
Lush Australia may owe as much as $2 million to current and former employees
- 15 Aug 2018
The lapse was due to outdated payroll systems that were unable to keep up with business growth.
Jet Airways decides against pay cuts
- 08 Aug 2018
Following employee protests, and despite financial difficulties, the Indian carrier has decided not to slash employee salaries.
French worker wins right-to-disconnect battle
- 06 Aug 2018
His ex-employer was found to have breached his right to disconnect from work.
Millions of Australians now eligible for domestic violence leave
- 01 Aug 2018
The new entitlement follows a recent decision by Australia's Fair Work Commission.
Nike to raise salaries of 7,500 employees globally
Kelvin Ong - 24 Jul 2018
The salary increment follows a recent internal global pay review spurred by doubts about the company's HR practices.
Kiwi firm experiments with four-day working week
- 23 Jul 2018
Perpetual Guardian's six-week trial saw an overall improvement in workforce productivity.